Contact Us

Our Day Center is located at 903 Method Rd, Raleigh, NC 27606.

If you are in need of immediate assistance with emergency shelter, please call Family Promise's intake officer at (919) 832-6024 to see if your family qualifies for assistance. Family Promise is unable to assist families with substance abuse problems.

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  • commented 2017-05-07 23:18:41 -0400
    CYNTHIA RICKS

    609 Quarry Street | Raleigh, North Carolina
    414.731.3778
    ricksynthia25@yahoo.com

    PROFESSIONAL SUMMARY
    Case Management Professional | Army Veteran leveraging over 10 years of counselling and program coordination in a diverse background of environments. Possess the ability to create relationships that require trust and confidentiality and counsel individuals and groups to make life decisions, both big and small. Demonstrated the expertise in interacting with clients of all backgrounds. Career is supported by a Master’s in Counselling Foundations and a Bachelor’s in Human Services.
    • Cross Functional Leadership
    • Confidentiality
    • Crisis Management
    • Treatment Assessment
    • Communication Skills
    • Progress Tracking
    • Result Data & Trend
    • Client Communication
    • Evaluation Management

    PROFESSIONAL EXPERIENCE
    SALVATION ARMY – Raleigh, North Carolina 2016 – Present
    Night Monitor
    Accepted and processed residents staying in shelter overnight; receiving and receipting fees received from residents. Communicated effectively with clients in order to control, lead, and motivate behavior. Demonstrated ability to engage with the public encompassing all types of behaviors.
    • Monitored the activity of residents on an assigned shift ensuring safety, security, and compliance
    • Maintained accurate and complete records and logs containing pertinent information
    • Ensured that shelter was maintained in a neat and proper order

    DHL – Raleigh, North Carolina 2015 – Present
    Encoding Specialist
    Completed scanning and data entry, ensuring scanning production levels and manual encoding pieces per hour production standards were achieved; maintained the encoding station from set up through break down.
    • Scanned labels, operating a hand-activated barcode and optical character reader
    • Entered partial address information when labels couldn’t be scanned
    • Maintained encoding station: conducted initial set up, changed labels and break-down at the end of the shift
    • Reported production or quality issues to supervisor and quality control

    NORTH CAROLINA DEPARTMENT OF REVENUE – Raleigh, North Carolina 2015
    Resolution Specialist
    Demonstrated strong organizational, verbal, and written communication skills while performing edits, rescans, and deletions of remittance documents.
    • Processed daily deposits to be submitted for tax payments
    • Defined and resolved remittance dispute issues and managed client payments
    • Researched inaccuracies in billing of tax clients and provided support to resolution
    • Performed end of day balancing procedures, including entering deposit amounts in Cash Management Control System, researching and resolving missing or extra items that have been scanned into the remittance system, and bundled checks for courier pick up

    NEW HORIZONS – Milwaukee, Wisconsin 2009 – 2013
    Volunteer Advisor
    • Worked one-on-one with parents to assist in re-unification process
    • Planned and implemented activities and outing for foster children
    • Attending monthly meetings to connect services and providers to best serve the children’s needs

    CYNTHIA RICKS, Pg. 2

    MILWAUKEE JOB CORPS CENTER – Milwaukee, Wisconsin 2012 – 2014
    Leadership Coordinator
    Administered the Student Government and Leadership Program for students in accordance organizational policies and procedures. Served as Student liaison in program planning, implementation and monitoring for the Center and directed and coordinated all student activities within the community in a positive manner.
    • Trained 160 student leaders monthly that were in charge of leading the Student Government Association
    • Monitored individual student goals, plans, and responsibilities for continued participation
    • Supervised student leaders by providing academic and emotional support

    YWCA OF GREATER MILWAUKEE – Milwaukee, Wisconsin 2010 – 2011
    WIA Case Manager
    Provided individual case management and follow up services for each client. Worked directly with clients, demonstrating the knowledge and understanding of women’s issues, domestic violence, substance abuse, and mental illness.
    • Successfully matched clients with training providers based on individual needs
    • Networked with potential employers and connected clients with qualified skill sets
    • Completed assessment and intake for clients and provided follow-up services

    UNITED MIGRANT OPPORTUNITY SERVICES – Milwaukee, Wisconsin 2001 – 2010
    Programs Coordinator, Trial Jobs, Home Visit Programs
    Provided program leadership and services which improved employment opportunities of under-served populations.
    • Identified individuals’ goals and matched clients with training providers
    • Developed and monitored work sites and conducted site evaluations
    • Conducted home profiles and intake interviews, provided case management, and referral assistance

    UNITED STATES ARMY – Various Locations 1999 – 2002
    Incoming Personnel Manager
    • Processed 300 new and prior personnel at receptions daily
    • Supervised a group of personnel, ensuring that they were in compliance with organization regulations and guidelines

    EDUCATION
    Master in Counselling Foundations | Concordia University, Mequon, Wisconsin – 2016
    Bachelor of Science in Human Services | Springfield College, Milwaukee, Wisconsin – 2010
    TECHNICAL SKILLS
    Software: Microsoft Office (2003, 2007, 2010, 2013, 2016)
    Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Publisher, Visio, InfoPath, SharePoint
    Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 10
  • commented 2016-10-07 20:21:28 -0400
    Hello….. I know you say that you don’t help families with substance abuse problems but I USED to have substance abuse problems. I am currently in outpatient rehab…. would I still not be able to get any help?